Ombudsman Finds GMP Equalisation Not Unreasonably Delayed

The Pensions Ombudsman has dismissed a complaint by a member regarding the time taken to effect GMP equalisation. However, the Ombudsman awarded the member £500 for distress and inconvenience relating to the trustee's failure to keep the member updated on progress despite agreeing to do so. This is a noteworthy determination for scheme trustees grappling with GMP equalisation exercises, as it gives an indication of how the Pensions Ombudsman is likely to approach member complaints, particularly in relation to the time the exercise is taking and/or gaps in scheme records.