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ARTICLE · 30 OCTOBER 2020

Market Update: Key Digital Transformation Issues In Telecoms, Cloud, Software And Services Contracts

Kemp IT Law
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In any given digital transformation ("DT") project, there are numerous potential issues and pitfalls that may lead to failure - or at the very least - result in the project failing to meet the...

United KingdomCorporate/Commercial Law
Deirdre Moynihan
Deirdre Moynihan
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This blog was first published as part of the white paper companion piece to our Digital Transformation webinar on 10 September 2020.

In any given digital transformation ("DT") project, there are numerous potential issues and pitfalls that may lead to failure - or at the very least - result in the project failing to meet the "on time, on budget and to standard" threshold. This piece focusses on 3 key issues that arise on every digital transformation project: (1) early adopter risk v. reward, (2) "toothless" functional and service standards, and (3) responsibility for/relationship with third parties and other service providers.

Early adopter risk v. reward

Very few customers want to be the first to purchase new software or deployment models - people naturally gravitate to suppliers, products and services that are tried and tested, as evidenced by success stories and positive feedback. The recent great shove online and the speed of deployment of new digital

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