At the beginning of autumn the Fundraising Regulator published
ten case reports into charity fundraising following complaints from
the public. These follow on from the regulator’s change of
policy (announced last year) to 'name and shame' charities
and agencies who fall short of the Fundraising Code's
standards.
In many of the reported cases the charities involved had
contracted out aspects of their fundraising to agencies, whose
personnel acted inappropriately or made mistakes, leading to a
public complaint. In dealing with the complaints the Fundraising
Regulator investigated both the agency and the charity’s
compliance with its Code.
In deciding whether those charities had complied with the Code
in working with third parties the Fundraising Regulator paid
particular attention to the contracts they had in place for these
fundraising arrangements.
