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ARTICLE · 12 FEBRUARY 2016

Online Terms and Conditions for Consumers: An Update (again!)

MacRoberts
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On Monday 15 February 2016 the European Commission will launch their new platform for Online Dispute Resolution (ODR). Rather than resolve disputes, the new platform has been designed to channel disputes to the appropriate alternative dispute resolution (ADR) scheme in a relevant country.

United KingdomConsumer Protection
Valerie Surgenor
Valerie Surgenor
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On Monday 15 February 2016 the European Commission will launch their new platform for Online Dispute Resolution (ODR). Rather than resolve disputes, the new platform has been designed to channel disputes to the appropriate alternative dispute resolution (ADR) scheme in a relevant country.

What's about to change?

From 15 February 2016 all businesses trading online will have to provide information to consumers about online dispute resolution under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (the "Regulations"). All UK businesses that sell goods or services to consumers online will be required to display a link to the ODR platform on their website in a place that is easy for customers to find and to provide an e-mail address on their website that can be used for customer complaints.

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