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ARTICLE · 08 SEPTEMBER 2010

Royal Mail Found to Have Breached Licence Conditions

SJ Berwin LLP
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Postcomm, the Postal Services Commission, has concluded that, following an investigation into Royal Mail, the company failed to comply with certain licence conditions relating to the independent monitoring of its performance.

United KingdomAntitrust/Competition Law
SJ Berwin'S EU & Competition Team
SJ Berwin'S EU & Competition Team

Postcomm, the Postal Services Commission, has concluded that, following an investigation into Royal Mail, the company failed to comply with certain licence conditions relating to the independent monitoring of its performance. Postcomm found that certain Royal Mail staff had been manipulating the tests used for quality service performance monitoring.

Despite this, the investigation found that the actual quality of service figures had not been affected in any material way, that Royal Mail had not benefitted financially from the conduct investigated and that there was no adverse impact on Royal Mail's customers.

Royal Mail has put in place a comprehensive remediation programme to address areas of concern and to strengthen its performance monitoring system (for example in relation to its relationship with contractors, staff training and operational procedures). Based on this Postcomm considers that Royal Mail is taking appropriate steps to secure compliance, but that

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