CMA Publishes Consumer Detriment Insights

The Competition and Markets Authority has recently published research about consumer detriment across the main consumer markets in the UK. It builds on a larger research exercise in 2024.

What is "consumer detriment"?

Consumer detriment is the harm or loss that a consumer experiences when they purchase goods or services that do not meet their expectations. It can be personal to a particular consumer, or structural. Examples include:

• Poor quality products or services;
• Faulty, unsafe or broken products;
• Delivery issues/late provision;
• Complete failure to provide goods or services;
• Price charged more than advertised;
• Not provided with all relevant information before purchasing;