Consumer Reviews On The Internet And Unfair Competition

As digitalization accelerates day by day, consumer behavior and preferences are also significantly affected by this transformation. Consumers widely use social media platforms and various online websites to share their opinions about the goods and services they consume with the broadest possible audience. Indeed, consumer reviews bear great importance as they influence the choices and tendencies of other consumers. Due to this very significance, Articles 28/B titled "Consumer Reviews" and 28/C titled "Consumer Complaints" were introduced into the Regulation on Commercial Advertisements and Unfair Commercial Practices in 2022, which is a relatively recent development. Although these provisions set forth detailed rules regarding the publication of consumer reviews and complaints, they do not regulate the limits of criticism within such statements.