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ARTICLE · 13 NOVEMBER 2017

Turkey Updates Consumer Rights In The Electronic Communication Sector

Moroglu Arseven
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Turkey's Information and Communication Technologies Authority has updated consumer rights in the electronic communication sector.

TurkeyConsumer Protection
Moroğlu Arseven
Moroğlu Arseven
C. Hazal Baydar, LL.M.
C. Hazal Baydar, LL.M.
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Turkey's Information and Communication Technologies Authority has updated consumer rights in the electronic communication sector. Changes apply to execution of subscription agreements, invoicing periods, service disconnection-reconnection operations, as well as timeline targets for subscriber transfers.

The Regulation Regarding Consumer Rights in the Electronic Communication Sector ("Regulation") was published in Official Gazette number 30224 on 28 October 2017.

From 28 October 2017 onward, operators are permitted to execute subscription agreements in electronic environments.

Changes under the Regulation which will apply from 28 April 2018 include:

  • Operators will be permitted to execute subscription agreements via physical signatures as well as secure e-signature.

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