Important Update On Food Ordering Platforms

In line with the rapid expansion of electronic commerce, online food ordering services have evolved into a strategically significant market for both consumers and service providers. In response to this development, the Ministry of Trade has introduced a comprehensive new regulatory framework governing food ordering platforms, with the explicit objective of establishing a more transparent, equitable, and competition-driven market structure.

Under this regulation, electronic commerce platforms acting as intermediaries in food ordering services are subject to enhanced transparency and disclosure obligations. In particular, restaurants must be provided with a clear and fully transparent breakdown of all charges, without ambiguity, grouped into distinct categories such as commissions, delivery fees, visibility services, and other related items. These details must be clearly displayed within each restaurant’s dedicated seller panel. This marks a significant shift, enabling restaurants to