Right Of Withdrawal: Services And Digital Content Checklist

If you are an e-commerce business selling services or digital content online to EU consumers do your customers enjoy a right of withdrawal?

-  Well yes. Customers who are consumers resident in the EU have the right to withdraw from a contract for services and digital content purchased online. This also is the case for goods (read the full article here). This means a consumer in the EU may change their mind for any reason and receive a full refund except in some specific cases.

- So, what is a consumer and digital content?

• A consumer means a natural person who is acting outside of an economic activity, i.e. they are not performing a business, trade, or professional activity.