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The month of May saw a wave of regulatory activity and targeted reforms across key financial sector regulators

After long anticipation, the Parliament, after receiving the assent from the President of India

The advent of globalization coupled with modern business methods has had a significant impact on consumer experience in India.

In July 2025, the Food Safety and Standards Authority of India (FSSAI) released a statement after a confidential meeting with leading food delivery services including Swiggy, Zomato, Amazon, and Flipkart .

The prevalence of fake products is detrimental to different stakeholders at differing levels.

In India, we do not have one specific statute which covers the legal framework for product liability claims.

Successfully booking a cab and reaching their destination on time has become a colossal task for most passengers nowadays. Passengers first often have to face quizzing and bargaining...

In a significant reaffirmation of a foundational contract law principle, the Supreme Court in Citicorp Finance (India) Ltd. v. Snehasis Nanda [2025 SCC OnLine SC 594] reiterated...

Greater awareness amongst consumers of the environmental impact of goods and services they consume has made a focus on Environmental, Social and Governance ("ESG") principles unavoidable for businesses.

Another important definition is "bait advertisement" which means an advertisement in which goods, product, or service is offered for sale at a low price to attract consumers.

In our previous article, we discussed at length the unexamined aspects of declaring Homebuyers as Financial Creditors under the Insolvency and Bankruptcy Code, 2016 (IBC).

The Consumer Protection Act of 1986 was replaced by the Consumer Protection Act of 2019, following its introduction in the Lok Sabha by Mr. Ram Vilas Paswan, the Minister of Food and Public Distribution and Consumer Affairs. This bill was presented on July 8, 2019.

In an era where consumer satisfaction drives business growth, ensuring swift and effective grievance resolution is paramount. Companies catering directly to consumers...

The Consumer Protection Act, 1986 is repealed after three decades and replaced by the Consumer Protection Act, 2019. The Consumer Protection Act, 2019 has been enacted with a view...

This is part I of the series of three part blog posts on the relevance of making the direct selling companies accountable under the Consumer Protection (Direct Selling) Rules 2021...

In an appeal filed by a Lucknow resident, the Apex Court granted leave in a Special Leave Petition which raised the issue whether education is a service within the Consumer Protection Act, 2019.

How many times have you resorted to tweeting or posting on Facebook, trying to grab the attention of a particular seller or brand for an online shopping transaction gone wrong?

The decision of the Consumer Disputes Redressal Commission, Thrissur in Krishnankutty V. v. Bose Varghese1 revisits a deceptively simple but legally significant question in consumer law...