ARTICLE · 23 APRIL 2025

Analysing The Consumer Protection Act, 2019: Empowering Consumers In The Digital Age

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The Consumer Protection Act of 1986 was replaced by the Consumer Protection Act of 2019, following its introduction in the Lok Sabha by Mr. Ram Vilas Paswan, the Minister of Food and Public Distribution and Consumer Affairs. This bill was presented on July 8, 2019.

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Niveditha Satish

INTRODUCTION

The Consumer Protection Act of 1986 was replaced by the Consumer Protection Act of 2019, following its introduction in the Lok Sabha by Mr. Ram Vilas Paswan, the Minister of Food and Public Distribution and Consumer Affairs. This bill was presented on July 8, 2019. The primary objective of the Consumer Protection Act, 2019 is to safeguard and advance the interests of consumers by offering them an affordable and expeditious means to address their grievances. The Act is applicable throughout India and covers all types of businesses, including traders, manufacturers, and e-commerce firms, regardless of whether they are involved in the supply of goods or provision of services.

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