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ARTICLE · 28 DECEMBER 2020

Consumer Protection Act, 2019: Key Takeaways

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The Consumer Protection Act, 1986 is repealed after three decades and replaced by the Consumer Protection Act, 2019. The Consumer Protection Act, 2019 has been enacted with a view...

IndiaConsumer Protection
Yashika Sarvaria
Yashika Sarvaria
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The Consumer Protection Act, 1986 is repealed after three decades and replaced by the Consumer Protection Act, 2019. The Consumer Protection Act, 2019 has been enacted with a view to widen the scope of consumer rights and cover the field of e-commerce, direct selling, tele-shopping and other multi levels of marketing in the age of digitization.

The Act came into force on 20th July 2020. This act aims at revamping the settlement and administration process by imposing stricter penalties. 

Comprehensive Definitions and More Protection to Consumers

Who is a 'Consumer' under the 2019 Act?

As per Section 2(7) of the 2019 Act, consumer is any person who buys goods or avails any service for a consideration and includes any user except for the person who has availed such services or goods for the purpose of resale or commercial use. The explanation to the definition specifically states that the expression "buys any goods" and "hires or avails any services" includes

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