436 results found

The Competition Act, 2002 ("CA") and the Consumer Protection Act, 2019 ("CPA") operate in distinct yet complementary spheres of market regulation in India. Both laws seek to create market conditions that offer consumers...

While anyone who has been a consumer of goods/services on online e-commerce platforms would have encountered dark patterns, the probability that one would have realized such an encounter is nearly non-existent, hence the name of the phenomenon.

When was the last time you were baited by an advertisement into believing something was priced attractively only to discover that there was a catch to the purchase?...

In an effort to bring India's Consumer Rights framework up to speed, the Consumer Protection Bill, 2018 is contemplated and in public domain.

To protect consumers from online fraud, the Ministry of Consumer Affairs has introduced draft Consumer Protection (E-Commerce) Rules, 2019 (Rules) to regulate e-commerce platforms operating in India.

An appeal was filed by Samruddhi Co-operative Housing Society Ltd. ('Appellant') against Mumbai Mahalaxmi Construction Pvt. Ltd. ('Respondent') before the Hon'ble Supreme Court of India...

In a recent move, the Central Consumer Protection Authority (CCPA) has issued certain guidelines for the prevention of unfair trade practices and violation of consumer rights with regard to levying...

he world of electronic commerce (e-commerce) is rapidly evolving, and India is no exception to this digital transformation. As the Indian e-commerce landscape continues to expand...

Artificial Intelligence is no longer a futuristic concept in India. It is rapidly transforming healthcare, financial services, education, and governance, and has become embedded in the everyday lives of people

In a notable decision reinforcing consumer right in the digital marketplace, the District Consumer Disputes Redressal Commission (East Delhi) has directed Amazon Retail India Pvt. Ltd. and Appario Retail Pvt. Ltd....

The Department of Consumer Affairs, Government of India, has amended the Consumer Protection (E-Commerce) Rules, 2020 through the Consumer Protection (E-Commerce) (Amendment) Rules, 2026, with the objective of strengthening consumer protection while facilitating a transparent and balanced regulatory framework for the e-commerce sector.

The Consumer Protection Act, 2019 ("Act") has been passed by the Parliament. The Act, inter alia, provides for protection of interests of consumers, establishment of a central consumer

On 9 September 2026, the Department of Consumer Affairs notified the Consumer Protection (E-Commerce) (Amendment) Rules, 2026. The Rules were made under the Consumer Protection Act, 2019 and amend the Consumer Protection (E-Commerce) Rules, 2020. They come into force on 1 January 2027.

The Government of India has recently introduced the Draft Rules for Automatic Catch Weighing Instruments (ACWIs) under the Legal Metrology Act, 2009.

The Central Consumer Protection Authority ("CCPA") issued an Advisory on June 05, 2025 ("Advisory") calling upon e-commerce platforms to conduct self-audits...

Access to safe and free drinking water is not a matter of generosity or courtesy extended by restaurants to their patrons. It is a legally enforceable obligation grounded in consumer protection law...

With the growth of internet and advent of a global economy, the world has become one big marketplace and all of us are ‘consumers' in some sense or the other.