Consumer Protection Bill, 2018 ( Highlights And Analysis)

A Critical Approach to the Proposed Consumer Protection Bill

With the growth of internet and advent of a global economy, the world has become one big marketplace and all of us are 'consumers' in some sense or the other. The definition of the term "consumer" has also shifted drastically and we have entered into an era of 'fast consumership' where each moment we need to enter into new contractual relationships with varied sellers for the provision of goods or services. This has resulted in the creation of a cluster of rights and liabilities between the consumer and the sellers and has also created the need to protect the interests of both the parties simultaneously. Where consumers enter into such relationships every second, the chances of the being duped by the sellers has grown exponentially, where the seller might out rightly deny the consumer his rights or, circumvent the provisions of law to pocket undue gains at the expense of the consumer.