The Player Protection Directive has been updated by the
Malta Gaming Authority ('MGA'), after due consolation with
the industry. The changes do not bring a drastic change to the
requirements of operators; however, they clarify certain
responsibilities vis-à-vis responsible gaming
features.
One of the main changes is the inclusion of a requirement on B2C
operators to request from players that are requesting the removal
of or are requesting a decrease in an exclusion, to provide
explanation as to the reason why the exclusion should be removed or
decreased. The B2C operator is bound to follow its policies and
procedures and should only remove/decrease an exclusion if the B2C
operator is satisfied with the reply. The B2C operator has the
discretion to accept or reject said request and should inform the
customer within 7 days of whether his request has been accepted or
not. This does not affect the 24hr and 7-day cooling off periods
imposed when removing or reducing, as
