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ARTICLE · 26 FEBRUARY 2016

Click To Complain: The Rollout Of The ODR Platform

Mason Hayes & Curran LLP
Mason Hayes & Curran LLP
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Mason Hayes & Curran LLP

Mason Hayes & Curran LLP

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Resolving disputes through alternative dispute resolution ("ADR") can be easier, faster and less expensive than resolving disputes through the court system.

IrelandLitigation, Mediation & Arbitration
Wendy Hederman
Wendy Hederman
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Resolving disputes through alternative dispute resolution ("ADR") can be easier, faster and less expensive than resolving disputes through the court system. Until now, alternative dispute resolution has not been widely used to resolve disputes between traders and consumers. This has often left consumers frustrated and without an effective remedy when they encounter problems with goods or services. Earlier this week the EU Online Dispute Resolution ("ODR") platform went live to both consumers and traders. The ODR platform can be accessed throughout the EU and the platform supports the 23 official languages of the European Union.

The legislation

The European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015 ("ADR Regulations"), in force since September 2015, and the European Union (Online Dispute Resolution for Consumer Disputes) Regulations 2015 ("Online Regulations"), which came into effect on 9 January 2016, require traders to

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