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ARTICLE · 22 APRIL 2010

BSkyB / EDS Litigation : Managing Risks Common to All IT Projects

Matheson
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On 27th January 2010, the English High Court delivered its judgment in one of the costliest, longest running and most notable IT disputes in recent years.

IrelandLitigation, Mediation & Arbitration
Mark Rasdale
Mark Rasdale
John O'Connor
John O'Connor
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On 27th January 2010, the English High Court delivered its judgment in one of the costliest, longest running and most notable IT disputes in recent years. Significant IT disputes have been few and far between in Ireland, largely explained by cost and reputational concerns. However, if an IT supplier or customer found itself before the Irish commercial court in similar circumstances, this decision may have a persuasive effect on the Irish court.

The Background

In 2000, BSkyB went to tender in relation to a multimillion pound "Customer Relationship Management" system to support a number of its UK call centres. BSkyB hoped to cut costs and improve service by rolling out this new system.

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