On 29 March 2021, the Central Bank published the ;Consumer Protection Outlook Report
("Outlook Report") for 2021 which sets
out the priority areas that the Central Bank will be focusing on in
2021.
The Outlook Report also outlines the main risks, across all
financial sectors that the Central Bank believes pose the greatest
potential for consumer and investor harm, and its expectation of
firms to address the risks identified.
Kieran O'Sullivan, senior associate:
"On the publication of the Outlook Report, Director of
Consumer Protection, Gráinne McEvoy noted that the Central
Bank publishes the Outlook Report to ensure firms are clear on the
Central Bank's expectations on the issues and areas that need
close attention, something which the Report certainly achieves. The
Central Bank's expectations are clear and detailed, which is of
huge assistance to impacted firms. Firms need to review these
details and carry out a gap analysis to assist them in
