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ARTICLE · 11 NOVEMBER 2020

Unravelling The New OSP Guidelines

Khaitan & Co.
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On 5 November 2020, the Department of Telecommunications (DoT) released ‘New Guidelines for Other Service Providers' (New OSP Guidelines).

IndiaMedia, Telecoms, IT, Entertainment
Harsh Walia
Harsh Walia
Shobhit Chandra
Shobhit Chandra
Piyush Ranjan
Piyush Ranjan
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Introduction

On 5 November 2020, the Department of Telecommunications (DoT) released 'New Guidelines for Other Service Providers' (New OSP Guidelines). The New OSP Guidelines supersede the 'terms and conditions – Other Service Provider Category' dated 5 August 2008 along with all its amendments (Old OSP Guidelines). With the New OSP Guidelines, the DoT has made significant alterations to the preceding regime that are expected to have far-reaching benefits for the outsourcing industry in India.

Background

The regime relating to OSPs has been subject to much criticism over the past few years on account of its rigid and outdated provisions. The archaic nature of regulatory conditions had pushed the industry against the wall and curtailed its ability to deploy new age technologies to achieve efficiency and economies of scale.

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