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ARTICLE · 03 MAY 2021

Projects, Energy & Infrastructure Monthly Newsletter | April 2021

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RERC notifies the RERC (Consumer Grievance Redressal Forum, Electricity Ombudsman and Consumer Advocacy) Regulations, 2021

IndiaEnergy and Natural Resources
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RERC notifies the RERC (Consumer Grievance Redressal Forum, Electricity Ombudsman and Consumer Advocacy) Regulations, 2021

  • Rajasthan Electricity Regulatory Commission (RERC) on March 26, 2021 notified the Rajasthan Electricity Regulatory Commission (Consumer Grievance Redressal Forum, Electricity Ombudsman and Consumer Advocacy) Regulations, 2021 (CGRF Regulations, 2021) in exercise of powers conferred on it by Section 42 and Section 181 of the Electricity Act, 2003.
  • Some noteworthy aspects of the CGRF Regulations are as under:
    • Internal Grievance Redressal Cell (IGR Cell)
      • Each Distribution Licensee is required to have an Internal Grievance Redressal Cell to record and redress Grievances in a timely manner by way of issuance of a speaking order, i.e. within a maximum period of 30 days of filing of the grievance.

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