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ARTICLE · 01 SEPTEMBER 2020

The Consumer Protection Act, 2019: A Need Of The Hour

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"Consumers are the kings and hence they always need to be served the best." The Parliament of India has repealed the three-decade old Consumer Protection Act, 1986...

IndiaConsumer Protection
Vijaya Singh
Vijaya Singh
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INTRODUCTION

"Consumers are the kings and hence they always need to be served the best." The Parliament of India has repealed the three-decade old Consumer Protection Act, 1986, and replaced it with the new Consumer Protection Act, 2019, w.e.f 20.07.2020. The Government has broadened the horizon of the Act and has given holistic and all- encompassing definitions of consumer, consumer rights (which also include right to consumer awareness), e-commerce, endorsement, product liability, unfair contract, misleading advertisement, inserted 'telecom' in the definition of "service", provided for establishment of Central Consumer Protection Authority with the power of search & seizure and issue directions and penalties against false or misleading advertisements. The new law provides for stringent provisions including rigorous punishment & penalties in tune with the current scenario.

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