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ARTICLE · 31 JULY 2020

Stricter Regulations On E-Commerce – The Consumer Protection (E-Commerce) Rules, 2020

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The Ministry of Consumer Affairs, Food, and Public Distribution, Government of India notified and made effective the provisions of the Consumer Protection Rules, 2020 under the Consumer Protection Act, 2019 from 24 July 2020.

IndiaConsumer Protection
Ganesh Prasad
Ganesh Prasad
Sanjay Khan Nagra
Sanjay Khan Nagra
B. N. Vivek
B. N. Vivek
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Background

The Ministry of Consumer Affairs, Food, and Public Distribution, Government of India notified and made effective the provisions of the Consumer Protection (E-Commerce) Rules, 2020 (E-Commerce Rules) under the Consumer Protection Act, 2019 (Act) from 24 July 2020.

The E-Commerce Rules have been under discussion for a while now. In August 2019, the government had released the draft Consumer Protection (e-Commerce) Guidelines, 2018 under the erstwhile Consumer Protection Act, 1986. Later, in November 2019, the government released the same guidelines as draft Consumer Protection (E-Commerce) Rules, 2019 and sought comments from the public. While the E-Commerce Rules are similar in structure to their predecessors, some obligations vary; for instance, the requirement for e-commerce entities to submit a self-declaration to a government agency confirming compliance with the rules is no longer prescribed.

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