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ARTICLE · 18 AUGUST 2020

Specific Liability Of E-Commerce Entities Under The Consumer Protection Act, 2019

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The Consumer Protection Act, 2019 (CP Act/New Act) was notified and brought into effect by the Ministry of Consumer Affairs, Food and Public Distribution, with effect from 20 July 2020.

IndiaConsumer Protection
Ishan Khanna
Ishan Khanna
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The Consumer Protection Act, 2019 (CP Act/New Act) was notified and brought into effect by the Ministry of Consumer Affairs, Food and Public Distribution, with effect from 20 July 2020. With the advent of the New Act, the erstwhile legislation on consumer protection i.e. the Consumer Protection Act, 1986, stands repealed. The New Act has a total of 107 provisions and has introduced several changes into the consumer protection regime.

As the market for e-commerce has been ever-growing for the past few years in India, certain specific provisions have been introduced in the CP Act, inter alia, to regulate the functioning of ‘electronic service providers' and to ensure protection of consumer rights on the e-commerce platform.

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