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ARTICLE · 29 JULY 2020

E-Commerce Entities In India - New Stringent Rules & Obligations

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The establishment of e-commerce industry has been the new world order since years.

IndiaConsumer Protection
Vijay Pal Dalmia
Vijay Pal Dalmia
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Article by Vijay Pal Dalmia, Advocate, Supreme Court of India and Delhi High Court, Partner & Head of Intellectual Property Laws Division, Vaish Associates Advocates, India

The establishment of e-commerce industry has been the new world order since years. With the expansion of technology, the e-commerce industry has evolved manifolds, with requirements for stringent controls increasing day by day owing to loopholes giving rise to unfair trade fair practices, data protection issues and consumer redressal.

Recently, the Consumer Protection Act, 2019 came into effect on 20 July, 2020 replacing the almost three decades old previous Act of 1986. The Ministry of Consumer Affairs, Food and Public Distribution also brought e-commerce companies under the structured umbrella of consumer redressal of the Act. This would ensure the strict scrutiny of the consumer redressal watchdog to review the conduct of e-commerce companies.

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