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ARTICLE · 30 JANUARY 2019

A Proposed Paradign Shift In The Consumer Protection Laws In India

King, Stubb & Kasiva
King, Stubb & Kasiva
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More than 30 years of law governing concerns of the customer is today facing various issues due to emergence of global trade and rapid development of e-commerce market.

IndiaConsumer Protection
Sindhuja Kashyap
Sindhuja Kashyap
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Introduction

More than 30 years of law governing concerns of the customer is today facing various issues due to emergence of global trade and rapid development of e-commerce market. While the law has survived long but a mere survival has raised various questions on the fulfilment of its objective and dire need of an amendment or a replacement to fulfil the dynamic needs of the customer.

In furtherance to the same, in August 2015, a Consumer Protection Bill, 20151 ("2015 Bill") was presented before the Lok Sabha. This 2015 Bill was submitted to the Standing Committee on Food, Consumer Affairs, and Public Distribution ("Standing Committee") for their perusal, who in turn submitted their report ("Report")2 on April 26, 2016. On review of the Standing Committee Report, Ministry of Consumer Affairs and Food Distribution on January 05, 2018 introduced the Consumer Protection Bill, 2018 (" 2018 Bill")3 after withdrawal of the 2015 Bill. This 2018 Bill was passed by the

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