Technology-based tools, from AI-aided diligence
to intelligent document generation, compilation and proofreading
solutions, now allow lawyers to pair their expertise with
technology and processes to enhance the delivery of their advice,
in even tighter timelines.
However, as we discuss in "
Intelligent transformation: AI in the legal industry",
many in the industry would point to technology as only one part of
a much broader and more nuanced conversation about improved service
delivery.
Role of technology
Improved service delivery is achieved by lowering cost and
removing points of friction without degrading the quality of the
work. Amid all the hype, it can be easy to lose sight of the
underlying goal of innovation initiatives: to meaningfully improve
the service and value we provide, not necessarily to find a
solution that involves innovative technology. As a 2018 Deloitte
paper on AI in professional services states:
