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ARTICLE · 03 NOVEMBER 2021

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When To File (and When Not To File) A Service Complaint Against The CRA

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Taxpayers being audited by the Canada Revenue Agency ("CRA") are not likely to describe the experience as pleasant.

CanadaTax
Pierre Alary
Pierre Alary
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Taxpayers being audited by the Canada Revenue Agency ("CRA") are not likely to describe the experience as pleasant. After all, the CRA's main goal during an audit is to uncover errors with the taxpayer's filings, which would result in the taxpayer owing money. This type of scrutiny, despite being a normal part of a country's tax administration and enforcement mechanisms, will inevitably tend to feel personal and invasive for the taxpayer.

While a taxpayer's frustrations with a CRA official can often be the by-product of a stressful process, rather than resulting from actual misconduct by the CRA, there are cases where the CRA's conduct fails to meet expectations. For such cases, there is a framework to allow taxpayers to file official complaints against the CRA.

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