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ARTICLE · 17 AUGUST 2011

The Accessibility For Ontarians With Disabilities Act Customer Service Standard

WeirFoulds LLP
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The Accessibility for Ontarians with Disabilities Act, 2005 ("AODA") came into force in June 2005.

CanadaGovernment, Public Sector
N. William Ross
N. William Ross
Faren Bogach
Faren Bogach
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What is the Accessibility for Ontarians with Disabilities Act?

The Accessibility for Ontarians with Disabilities Act, 2005 ("AODA") came into force in June 2005. The AODA seeks to improve access to goods, services, facilities, accommodation, employment, buildings, structures and premises in Ontario by January 1, 2025.

The three "Accessibility Standards" that have been or will be issued under the AODA are:

  • Customer Service (described below)
  • Integrated Accessibility - regulation came into force on July 1, 2011, but obligated organizations are required to meet the requirements according to the following schedule:
    • the Government of Ontario and the Legislative Assembly, January 1, 2012;

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