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ARTICLE · 02 NOVEMBER 2004

Resource Kit for Complaint-Handlers

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The Financial Services OmbudsNetwork has added a Resource Kit to its Web site (www.cfson.ca), which lays out a selection of themes related to financial consumer complaint-handling, provides links to reference material, tip sheets and a sample complaint register, and hosts a discussion board.

CanadaFinance and Banking
Anna Larson
Anna Larson

The Financial Services OmbudsNetwork has added a Resource Kit to its Web site (www.cfson.ca), which lays out a selection of themes related to financial consumer complaint-handling, provides links to reference material, tip sheets and a sample complaint register, and hosts a discussion board.

"During the course of our research to flesh out our own guiding principles, we uncovered a wealth of complaint-handling information from Canadian and international sources," notes Pierre Gravelle, Chief Executive Officer of the Centre for the Financial Services OmbudsNetwork. "We are making this representative sampling available as a reference tool to industry practitioners and others who have an interest in complaint-handling and prevention."

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