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ARTICLE · 14 MAY 2025

New Regulation On Complaint Handling In Québec's Financial Sector

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On July 1, 2025, the Regulation respecting Complaint Processing and Dispute Resolution in the Financial Sector (the Regulation) will come into force in Québec.

CanadaFinance and Banking
Rick Da Costa
Rick Da Costa
Guillaume Talbot-Lachance
Guillaume Talbot-Lachance
Arpiné Danielyan
Arpiné Danielyan
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On July 1, 2025, the Regulation respecting Complaint Processing and Dispute Resolution in the Financial Sector (the Regulation) will come into force in Québec.

Adopted by the Autorité des marchés financiers (AMF), the Regulation establishes a new framework for handling complaints in Québec's financial sector. It aims to promote a more transparent and efficient complaint resolution process through the financial sector in the province.

Who is subject to the Regulation?

The Regulation applies to a broad range of financial institutions and intermediaries, including insurers, financial services cooperatives, authorized deposit institutions, and trust companies. It also covers financial intermediaries such as insurance or mortgage brokerage firms, independent partnerships, and authorized insurance representatives or mortgage brokers, as well as dealers and advisers governed by the Derivatives Act or the Securities Act, and credit assessment agents.1

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