AODA—Preparing Your Business For Upcoming Compliance

The Accessibility for Ontarians with Disabilities Act, 2005, (AODA) requires phased-in compliance by public and private organizations, with five sets of mandatory standards to ensure that Ontarians with disabilities are able to obtain full access to goods, services, accommodations, employment, buildings and premises.

Currently, there are four standards in place: the Customer Service Standard, the Information and Communications Standard, the Employment Standard, and the Transportation Standard, the latter three of which are contained in the Integrated Accessibility Standards. While the fifth standard, the Built Environment Standard, has been the subject of public consultations, it has yet to be issued. This update will provide information about the compliance requirements for four of the six standards—the Customer Service Standard, the Information and Communications Standard, the Employment Standard and the general requirements under the Integrated Accessibility