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ARTICLE · 07 JULY 2016

AODA Update: Changes To The Accessible Customer Service Standard For Ontario Employers

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On July 1, 2016, a number of changes under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) will take effect.

CanadaEmployment and HR
Caitlin Russell
Caitlin Russell
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On July 1, 2016, a number of changes under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) will take effect. The changes will consolidate the following two regulations under the AODA:  (1) Ontario Regulation 429/07 – Accessibility Standards for Customer Service (the Customer Service Standard);  and (2) Ontario Regulation 191/11 – Integrated Accessibility Standards.

As a result of the consolidation, the following changes will be made to the AODA's Customer Service Standard:

  1. Written Policy Exemption for Small Private Sector Organizations – Previously, organizations with 20 or more employees were required to "document" the policies required under the Customer Service Standard in writing and to make a copy available to the public on request. As of July 1, 2016, this requirement will apply only to organizations with 50 or more employees.

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