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ARTICLE · 25 APRIL 2023

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AI Chatbots And The Workplace: Risks And Best Practices For Employers

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Consumer AI services like chatGPT, Bing and Bard are chatbot-like tools that use language processing models based on AI technology to answer questions.

CanadaEmployment and HR
Molly Reynolds
Molly Reynolds
Lisa Talbot
Lisa Talbot
Rebecca Wise
Rebecca Wise
Nic Wall
Nic Wall
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Consumer AI services like chatGPT, Bing and Bard are chatbot-like tools that use language processing models based on AI technology to answer questions. In recent months, these tools have exploded in popularity, being typically free, easy to access through a browser, user-friendly—and in many cases quite impressive in what they can produce in response to question prompts.

The popularity of these tools as well as their early stage of development and recent nascent regulatory action have raised a number of concerns about how employees may use these tools in the workplace. The concerns range from confidentiality and privacy to accuracy, workplace harassment and work product ownership.

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