Who Writes Letters Anyway: How Would I Even Do That?

Successful business is built on clear communications that verify that what I expect from you aligns with what you expect from me. As work advances, that means checking-in to confirm that things have not changed or, more likely, to update expectations because things have changed. The goal is to communicate effectively and to preserve a record so that, if you need to in the future, you can reliably demonstrate what both sides said. Doing this well requires some thought, attention and effort.

Where previously you would place a call, most people today are inclined to text. Texting can be an efficient way to communicate a single point but, unlike a phone call or face-to-face conversation, it does not easily allow for broader discussion. Texting your client that pressure treated lumber is now $10.88 per 2x4x8 might not avoid billing issues as effectively as you might hope, especially if your text is "PTL 10.88 k?" Just as often issues originate with clients. Their text: