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ARTICLE · 14 FEBRUARY 2017

OEB Introduces Process For Online Verification Of Retail Contracts

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On January 31, 2017, the Ontario Energy Board (OEB) issued a Notice of Proposal setting out changes to the Codes of Conduct for Electricity Retailers and Gas Marketers that would allow verification...

CanadaConsumer Protection
David Stevens
David Stevens
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On January 31, 2017, the Ontario Energy Board (OEB) issued a Notice of Proposal setting out changes to the Codes of Conduct for Electricity Retailers and Gas Marketers that would allow verification of energy retail contracts to be done online. The proposed rules require the energy marketer's third party representative to send an email to the consumer, using prescribed language, and have a secure online verification process. In order to verify the contract, the consumer must go through the verification process on the representative's secure website and verify a series of detailed statements, similar to the telephone verification process. The retailer is not permitted to issue repeated reminders to a consumer to complete the verification process – only one reminder each week is allowed.

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