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ARTICLE · 14 NOVEMBER 2019

Flight Delays: What Compensation Can You Claim?

Norton Rose Fulbright Canada LLP
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delayed flight can cause a great deal of frustration and financial loss for its passengers. A passenger's claim is dependent on the conditions of carriage that govern the flight and the law

CanadaConsumer Protection
Kiasha Nagiah
Kiasha Nagiah
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A delayed flight can cause a great deal of frustration and financial loss for its passengers. A passenger's claim is dependent on the conditions of carriage that govern the flight and the law of the country in which a claim may be instituted, which is the country where the flight was delayed or cancelled.

South Africa is generally a consumer-friendly jurisdiction, but it is lagging behind on protection of passenger rights for delayed and cancelled claims. Although passengers are afforded some protections under the Consumer Protection Act, 2009, in circumstances of overbooking, these rights are difficult to enforce. For the most part, a claim for a refund, compensation, hotels or meals are based on the conditions of carriage, or the standard terms and conditions of each airline. Most airlines will provide passengers with water and food for a relatively short delay (between one to four hours), but further compensation for missed connecting flights, business meetings or

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About Norton Rose Fulbright Canada LLP

Norton Rose Fulbright is a global law firm. We provide the world's preeminent corporations and financial institutions with a full business law service. We have 3800 lawyers and other legal staff based in more than 50 cities across Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.

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Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.

For more information about Norton Rose Fulbright, see nortonrosefulbright.com/legal-notices.

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