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ARTICLE · 15 DECEMBER 2025

Bill 10: Ticket Reselling And Online Subscriptions (And Cancel Button And Restitution Obligation)

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On December 2, 2025, the Québec Minister of Justice introduced Bill 10, An Act to protect consumers against abusive practices in ticket reselling and online subscription renewal (the "Bill"), which amends the Consumer Protection Act (CPA).

CanadaConsumer Protection
Vincent De L’étoile
Vincent De L’étoile
Sandra Desjardins
Sandra Desjardins
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On December 2, 2025, the Québec Minister of Justice introduced Bill 10, An Act to protect consumers against abusive practices in ticket reselling and online subscription renewal (the "Bill"), which amends the Consumer Protection Act (CPA). The Bill aims to provide better consumer protection in certain areas and to ensure that consumers have access to clearer information.

The Bill has made headlines primarily for its new requirements regarding ticket resales and the governance of that segment of the entertainment industry. But its scope is much broader, affecting multiple aspects of merchants' obligations in various sectors.

We currently do not know when the Bill and its amendments to the CPA and the Regulation respecting the application of the Consumer Protection Act might take effect. Some provisions may also be phased in to allow merchants to adjust to their new obligations.

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