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ARTICLE · 20 AUGUST 2012

ACMA agrees to register the Telecommunications Consumer Protection Code

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ACMA believes that the registration of the TCP Code will benefit both the industry participants and consumers alike.

AustraliaMedia, Telecoms, IT, Entertainment
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On 11 July 2012, the Australian Communications and Media Authority (ACMA) agreed to register the new Telecommunications Consumer Protection Code (TCP). Registration takes effect on 1 September 2012 with phased implementation over 12 months.

The TCP is intended to:

  • align the obligations of telecommunications providers under the Australian Consumer Law (ACL) and the TCP;
  • apply to all of the telecommunications sector in Australia rather than a few key signatory participants;
  • provide a standardised regime across the telecommunications sector;
  • form the first step in coordinating the industry in preparation for the rollout of the National Broadband Network and the expected legislative overhaul in relation to converged technologies; and

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