ARTICLE · 09 SEPTEMBER 2025

Removalist services are not an "everyday task"

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Recent decision provides example of a service which is not an "everyday task" as required by the definition of "attendant care service".

AustraliaLitigation, Mediation & Arbitration

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In Brief

A service is not "an attendant care service", within the definition in section 1.4 of the Motor Accident Injuries Act 2017 if it is not an "everyday task" as required by that definition.
A service does not constitute "treatment and care" if it is not designed to assist the Claimant in their recovery and to maximise their return to work and normal life.

Facts

The Personal Injury Commission (PIC) published its decision in Choi v QBE Insurance (Australia) Limited [2025] NSWPIC 433 on 5 September 2025.

The Claimant was injured in a motor accident on 8 August 2024. The accident caused a whiplash injury to his neck, together with nausea, headaches and pain in his cervical and thoracolumbar spine.

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