Welcome to the ninth edition of HSF Kramer's Global
Bank Review
Over the past year, one truth has become unmistakably clear for
the banking industry: managing complexity is not a transient state;
it is simply the air the modern bank must breathe. Such complexity
sweeps in from all directions – from geopolitical instability
to the relentless pace of technological advancement, to
increasingly contradictory pressures on ESG, to the need to create
an attractive, economic and climate-friendly office for the
workforce.
Artificial intelligence (AI) exemplifies this
dynamic. Few innovations have generated as much anticipation for
the industry, yet the reality has been sobering at times as large,
regulated banks have faced the challenge of implementation. In
theory, banks, sitting on rich pools of customer data, should be
uniquely placed to deploy AI tools but legacy technology stacks and
the organisational complexity of leading banks have posed
obstacles. Fraud