Resolving employee conflict in an organisation by mediation

Dealing with conflict between employees of an organisation is not the most rewarding aspect of a manager's role. If not dealt with at the earliest possible stage the conflict will soon escalate and lead to undesirable outcomes for all involved.

Employee conflict can be very disruptive to an organisation. If not managed appropriately it can end up being very costly, both in monetary and emotional terms.

Conflict between individuals in a workplace is not an easy matter for most managers to deal with. It distracts them from dealing with the core responsibilities of the organisation and in many cases can be unnerving to even the strongest of managers. Studies have shown that up to 30% of a manager's time can be spent dealing with such matters