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ARTICLE · 07 OCTOBER 2025

The Future Of HR: A CHRO Perspective

Ankura Consulting Group LLC
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Since ChatGPT made artificial intelligence (AI) accessible for millions shortly after its release in 2022, AI remains one of the most exciting developments...

United StatesTechnology
Michael Martin
Michael Martin

Navigating the Uncharted AI Territory

Since ChatGPT made artificial intelligence (AI) accessible for millions shortly after its release in 2022, AI remains one of the most exciting developments to ever cross the desk of the chief human resources officer (CHRO) and continues to evolve at a frenetic pace.

It was only a mere 18 months ago that I attended my first "AI in Human Resources (HR)" conversation at an event with New York-based CHROs. As a lifetime consultant, I eagerly jumped up in front of the room, grabbed the mic and asked the 50 CHROs in attendance to share some actual examples of how they were leveraging AI in their HR team's day-to-day work.

Crickets.

Finally, one CHRO raised their hand and said their team was leveraging chatbots.

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