Home Delivery World—a conference encompassing every aspect
of the retail logistics supply chain process— took place in
Philadelphia, Pennsylvania, earlier this month. The event brought
together innovators and leaders in autonomous technologies,
delivery services, grocery, retail, manufacturing, and warehousing
to share solutions and ideas for the final mile.
Many of the themes we heard at this conference echo initial
findings from our annual Home Delivery Survey of consumers and
executives, which is coming out in July.
In the meantime, here are four major takeaways from our visit to
Home Delivery World:
1. Sights on next-day delivery
With high customer expectations for rapid delivery, retailers
continue to focus on delivery speed. Today, only 37% of retailers
surveyed for the conference provide next-day delivery. However,
over half of the remaining retailers shared plans to offer next-day
delivery sometime in the next 2 years.
