Second Stage Outsourcing: Keys to Success in Switching Suppliers

Switching from one outsourcing supplier to another involves the effort and risk of both terminating and entering into an outsourcing engagement. This article highlights some of the key issues for a customer in deciding whether to switch suppliers, in preparing to switch suppliers, and in making the transition from the incumbent supplier to the new supplier. For this article, we assume that the customer outsourced a mission-critical information technology function or business process to a supplier some years ago and is now considering obtaining those services from a different supplier.