Some Thoughts On Documenting Responses To Reasonable Accommodation Requests

I do not typically use my own active cases as examples here at the Fair Housing Defense blog, but a similar issue has come up in two of them (one on the east coast and one on the west coast) that I thought merited a post. In both cases, residents have filed complaints asserting management discriminated against them on the basis of disability.  Which, while unfortunate, is fine as it is a cost of doing business in our industry.

Now, leasing office staff members (as well as maintenance team members) are busy. There are days when the phone can ring off the hook.  Service requests come in and need to be addressed.  A pipe can burst.  New applicants arrive wanting to view units.  Management has to arrange for move ins and move outs (as well as turn units over).  Rents need to get posted.