When the law says that the information given to consumers must
be complete, the Consumer Protection Authority takes it
seriously.
When Movistar promoted in Colombia that some of plan included
free access to NETFLIX and AMAZON PRIME, failed to provide all the
information and conditions required for consumers to actually
access said services and charged the apps without prior and express
acceptance from the consumer.
Every promotion, every advertisement must provide consumers
complete, clear, verifiable, and transparent information. To obtain
the advertised benefits, consumers should not be obliged to verify
other documents or conditions besides the ones of the
promotion.
Moreover, even if it is a promotion, the advertiser cannot
assume the acceptance of the consumer and, instead must obtain and
express and prior acceptance to grant the benefits.
