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ARTICLE · 11 NOVEMBER 2026

Deal Structuring For Agentic Managed Services

Mayer Brown
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Agentic managed services represent a new generation of outsourcing where AI agents perform ongoing business functions under provider supervision. This analysis explores how the non-deterministic...

United StatesMedia, Telecoms, IT, Entertainment
Brad Peterson
Brad Peterson
Corina Cercelaru
Corina Cercelaru
Joe Pennell
Joe Pennell
Rohith George
Rohith George
Brian Musolf
Brian Musolf
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At A Glance

This Legal Update describes deal structuring considerations for agentic managed services. In agentic managed services, the provider deploys AI agents to perform ongoing business and technology functions. Provider personnel monitor, support, and manage the AI agents. The provider is accountable for delivering the ongoing services, but does so using AI agents that perform tasks, make decisions, interact with enterprise systems, and generate operational outputs. As a result, the deal structure includes services defined around the outsourced function rather than the agents, performance commitments measuring the combined AI-and-human service, and charges based on the cost and value of the agentic delivery model.

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This Mayer Brown article provides information and comments on legal issues and developments of interest. The foregoing is not a comprehensive treatment of the subject matter covered and is not intended to provide legal advice. Readers should seek specific legal advice before taking any action with respect to the matters discussed herein.

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

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