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ARTICLE · 10 NOVEMBER 2026

Key Contract Issues For Agentic Managed Services

Mayer Brown
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Agentic AI is transforming managed services delivery, introducing new operational dynamics that require fundamentally different contract structures. As AI agents increasingly perform work traditionally done by human processors, companies face novel challenges in governance, oversight, liability allocation, and service continuity that existing managed services agreements were not designed to address.

United StatesMedia, Telecoms, IT, Entertainment
Brad Peterson
Brad Peterson
Corina Cercelaru
Corina Cercelaru
Joe Pennell
Joe Pennell
Rohith George
Rohith George
Brian Musolf
Brian Musolf
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At A Glance

Managed services that are delivered using AI agents require a new type of deal structure. The best deal structures for that new delivery mechanism will reflect the variability, uncertainty, and other characteristics of agentic AI. This Legal Update describes examples of new contracting issues within that new deal structure, and provisions to address those issues. Those new provisions include:

  • Governance provisions to control changes to agent authority and allow the company to review agent performance;
  • Staffing provisions to address new “AI oversight” roles;
  • Control provisions address the top-to-bottom AI supply chain, including underlying models and AI platforms built on those models, and the company-side environment those AI agents operate within;

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This Mayer Brown article provides information and comments on legal issues and developments of interest. The foregoing is not a comprehensive treatment of the subject matter covered and is not intended to provide legal advice. Readers should seek specific legal advice before taking any action with respect to the matters discussed herein.

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