There are various forums where people can participate in
conciliation efforts to reach a resolution. Generally speaking,
most people try to avoid conflict, and parties are happier when
they can resolve a dispute and move on. Mediation is a
collaborative form of dispute resolution that allows the parties to
work together to resolve their conflict. The mediation process is
anchored in trust and effective communication. Every case is
different, and each party arrives at the table with certain goals
in mind and a strategy for achieving them. Their needs define their
goals, which dictate their behaviors. The mediator plays the
important role of "shepherd" in the negotiation process.
The parties can impede the prospect of settlement, and so can the
mediator—by their approach.
